兰州大学循证社会科学交叉创新实验室 Innovation Laboratory of Evidence-based Social Sciences,Lanzhou University

The impact of healthcare 4.0 on the healthcare service quality: A systematic literature review

2023

Healthcare 4.0 is inspired by Industry 4.0 and its application has resulted in a paradigmatic shift in the field of healthcare. However, the impact of this digital revolution in the healthcare system on healthcare service quality is not known. The purpose of this study is to examine the impact of healthcare 4.0 on healthcare service quality. This study used the systematic literature review methodology suggested by Transfield et al. to critically examine 67 articles. The impact of healthcare 4.0 is analyzed in-depth in terms of the interpersonal, technical, environmental, and administrative aspect of healthcare service quality. This study will be useful to hospitals and other stakeholders to understand the impact of healthcare 4.0 on the service quality of health systems. Besides, this study critically analyses the existing literature and identifies research areas in this field and hence will be beneficial to researchers. Though there are few literature reviews in healthcare 4.0, this is the first study to examine the impact of Healthcare 4.0 on healthcare service quality.

研究类型
系统评价
人群
混合人群
主题
["卫生治理","卫生改革"]
作者
Michael Sony; Jiju Antony; Olivia McDermott
国家
South Africa
关键词
Health 4.0; Healthcare 4.0; healthcare service quality; heath care quality; review.
来源期刊
Hospital topics
发布日期
2023
相关网址
https://www.healthsystemsevidence.org/articles/62fe6fc9ef088708d8e10d07-the-impact-of-healthcare-40-on-the-healthcare-service-quality-a-systematic-literature-review?source=doc_export
DOI
10.1080/00185868.2022.2048220
学科领域
TechnologiesDevices