Developing a general extended UTAUT model for M-payment adoption

2020
To determine the most frequent factors that extended the Unified Theory of Acceptance and Use of Technology (UTAUT) in the context of Mobile payment (M-payment) adoption, a quantitative meta-analysis approach of 25 studies was undertaken. The results indicated that perceived risk, perceived trust, perceived cost, and self-efficacy were the most frequent factors that achieved significant results in the surveyed studies. Accordingly, this study is an attempt to extend the UTAUT model with these factors; proposing a general extended UTAUT model for M-payment adoption. The proposed model is validated using the partial least squares-structural equation modeling (PLS-SEM) approach. The data were collected from a total of 436 M-payment users in Oman. The results indicated that the best predictor of M-payment users' intention to use the M-payment system is performance expectancy, followed by social influence, effort expectancy, perceived trust, perceived cost, and self-efficacy, respectively. Nonetheless, perceived risk was found to have an insignificant negative impact on the behavioral intention to use M-payment systems. The conclusions derived from this study enhance the understanding of the factors determining the adoption of M-payment systems in Oman.
TECHNOLOGY IN SOCIETY
卷号:62
ISSN:0160-791X
收录类型
SSCI
发表日期
2020
学科领域
循证社会学
国家
阿曼
语种
英语
DOI
10.1016/j.techsoc.2020.101293
其他关键词
EXPLORING CONSUMER ADOPTION; M-COMMERCE ADOPTION; MOBILE CREDIT CARD; PLS-SEM; BEHAVIORAL INTENTION; SERVICES ADOPTION; SOCIAL-INFLUENCE; USER ACCEPTANCE; PERCEIVED RISK; UNIFIED THEORY
EISSN
1879-3274
被引频次(WOS)
33
被引更新日期
2022-01
来源机构
Sohar University Ton Duc Thang University Universiti Sains Malaysia Minjiang University
关键词
UTAUT Mobile payment Adoption PLS-SEM Oman