Speaking without words: A meta-analysis of over 70 years of research on the power of nonverbal cues in job interviews

Martin-Raugh, MP (通讯作者),Univ Texas Arlington, Arlington, TX 76019 USA.
2023-1
What candidates say in an interview is important-but so is how they say it. We draw on dual-process theory to explain why interviewers rely on individuals' dynamic and static nonverbal cues to evaluate performance with quick, implicit inferences (System 1 processing). Yet, it remains unclear which cues most influence interviewers' judgments and whether moderators affecting interviewers' reliance on System 1 thinking (e.g., interview structure, modality, duration, and interviewee gender) impact the relationship between nonverbal cues and interview ratings. We performed the first meta-analysis to address these questions, integrating findings across 63 studies (N = 4868). The nonverbal cues demonstrating the strongest association with interview performance were professional appearance (rho = .62), eye contact (rho = .45), and head movement (rho = .43). Moderator analyses highlight the persistent power of nonverbal cues, as the results were largely unaffected by interview structure, modality, or duration. Experimental design did play a role, as did interviewees' gender, with stronger effects for certain nonverbal cues (e.g., facial expressions and professional appearance) for women than men, conveying interviewers' reliance on gender-based stereotypes when judging their performance. Overall, these results suggest nonverbal cues and characteristics are an important influence on job applicants' success in employment interviews.
JOURNAL OF ORGANIZATIONAL BEHAVIOR
卷号:44|期号:1|页码:132-156
ISSN:0894-3796|收录类别:SSCI
语种
英语
来源机构
University of Texas System; University of Texas Arlington; University of Texas System; University of Texas Arlington; Educational Testing Service (ETS); State University of New York (SUNY) System; State University of New York (SUNY) Albany; State University of New York (SUNY) System; State University of New York (SUNY) Albany
被引频次(WOS)
0
被引频次(其他)
0
180天使用计数
20
2013以来使用计数
20
EISSN
1099-1379
出版年
2023-1
DOI
10.1002/job.2670
关键词
diversity individual differences (personality values and traits) social construction (sensemaking social information processing)
WOS学科分类
Business Psychology, Applied Management
学科领域
循证管理学 循证经济学