To reduce waste, have it repaired! The quality signaling effect of product repairability

Vanhamme, J (通讯作者),EDHEC Business Sch, 24 Ave Gustave Delory,CS 50411, F-59057 Roubaix 1, France.
2023-2
By encouraging product repair, companies might increase product durability and minimize waste. However, the effectiveness of such strategies ultimately depends on consumers' perceptions of the companies' communications. The current research seeks to determine whether and when product repairability communications can signal product quality. Three quantitative studies and their meta-analysis affirm that repairability communications function as a signal of firms' CSR orientation and the product's durability; consumers rate brands that communicate about product repairability more favorably, and this effect grows stronger if they sense that product reliability is decreasing. According to the qualitative study, these effects further depend on factors such as consumers' attributions of firms' motives, and the presence of signal endorsers. These results contribute to quality signaling literature by uncovering the role of product repairability communication as a signal of product durability; and highlight the effects of CSR beliefs on consumers' evaluations in a repair context.
JOURNAL OF BUSINESS RESEARCH
卷号:156
ISSN:0148-2963|收录类别:SSCI
语种
英语
来源机构
Universite Catholique de Lille; EDHEC Business School; Universite Catholique de Lille; EDHEC Business School
被引频次(WOS)
0
被引频次(其他)
0
180天使用计数
1
2013以来使用计数
1
EISSN
1873-7978
出版年
2023-2
DOI
10.1016/j.jbusres.2022.113457
WOS学科分类
Business
学科领域
循证经济学
关键词
Corporate Social Responsibility Durability Innovation Quality signaling Repair Sustainability