Performance evaluation index system in public hospitals: The Delphi technique in nursing

Wu, Z (通讯作者),Wenzhou Med Univ, Affiliated Hosp 1, Dept Operating Room, 1 FanHai West Rd, Wenzhou 325000, Zhejiang, Peoples R China.
2023-1
Aims To establish a general performance evaluation index system for nursing managers in public hospitals of Wenzhou city. Background Head nurses' performance plays a critical role in the development and operation of hospitals. Owing to the lack of accuracy and defects in the current evaluation system in Mainland China, there is an urgent need to develop a systematic performance evaluation index system for nursing managers. Methods A systematic review of literature, two rounds of expert consultation using the Delphi techniques, and empirical analyses were performed. In this study, a total of 20 experts in nursing-related fields were invited to provide reliable comments on the evaluation system. The index system was modified twice during the Delphi consultation, followed by a questionnaire (n = 113) to test the suitability of the system created for public hospitals in Wenzhou. Results Both rounds of the consultation showed high response rates of 20 experts. A consensus of over 70% was reached for most indicators in the first round, while a 100% consensus was achieved for the modified index system in the second round. The results of the questionnaire for the modified index system were 100%, 98.23%, 100%, 96.46%, and 93.80% in terms of scientificity, public welfare, importance, measurability, and feasibility, respectively. Conclusion A suitable index system with 4 first-level indicators, 10 second-level indicators, and 37 third-level indicators was generated to assess head nurses' performance in public hospitals, thereby enhancing their cohesion and competitiveness. Implications for Nursing Management The modified performance evaluation index system serves as the cornerstone for the successful development of public hospitals and the provision of high-quality services for patients.
INTERNATIONAL JOURNAL OF HEALTH PLANNING AND MANAGEMENT
卷号:38|期号:1|页码:204-213
ISSN:0749-6753|收录类别:SSCI
语种
英语
来源机构
Wenzhou Medical University
资助机构
Wenzhou Municipal and Technology Bureau
资助信息
This research is financially supported by Wenzhou Municipal and Technology Bureau (Grant/Award: Y20170502, Y20190591).
被引频次(WOS)
0
被引频次(其他)
0
180天使用计数
7
2013以来使用计数
7
EISSN
1099-1751
出版年
2023-1
DOI
10.1002/hpm.3581
学科领域
循证公共卫生
关键词
Delphi expert consultation method head nurses mainland China performance evaluation public hospital
WOS学科分类
Health Policy & Services Public, Environmental & Occupational Health