Unlocking the value of artificial intelligence in human resource management through AI capability framework

Chowdhury, S (通讯作者),TBS Business Sch, Operat & Management Sci Dept, Informat, 1 Pl Alphonse Jourdain, F-31068 Toulouse, France.
2023-3
Artificial Intelligence (AI) is increasingly adopted within Human Resource management (HRM) due to its potential to create value for consumers, employees, and organisations. However, recent studies have found that organisations are yet to experience the anticipated benefits from AI adoption, despite investing time, effort, and resources. The existing studies in HRM have exam-ined the applications of AI, anticipated benefits, and its impact on human workforce and orga-nisations. The aim of this paper is to systematically review the multi-disciplinary literature stemming from International Business, Information Management, Operations Management, General Management and HRM to provide a comprehensive and objective understanding of the organisational resources required to develop AI capability in HRM. Our findings show that or-ganisations need to look beyond technical resources, and put their emphasis on developing non-technical ones such as human skills and competencies, leadership, team co-ordination, organ-isational culture and innovation mindset, governance strategy, and AI-employee integration strategies, to benefit from AI adoption. Based on these findings, we contribute five research propositions to advance AI scholarship in HRM. Theoretically, we identify the organisational resources necessary to achieve business benefits by proposing the AI capability framework, integrating resource-based view and knowledge-based view theories. From a practitioner's standpoint, our framework offers a systematic way for the managers to objectively self-assess organisational readiness and develop strategies to adopt and implement AI-enabled practices and processes in HRM.
HUMAN RESOURCE MANAGEMENT REVIEW
卷号:33|期号:1
ISSN:1053-4822|收录类别:SSCI
语种
英语
来源机构
Aston University; Aston University
资助机构
College of Busines and Social and Social Science (Aston University)
资助信息
The research reported in this manuscript is funded by College of Busines and Social and Social Science (Aston University) Seed Grants 2020-21 for the project, 'Developing Artificial Intelligence Capacity, Capability and Strategy'.
被引频次(WOS)
7
被引频次(其他)
7
180天使用计数
43
2013以来使用计数
43
EISSN
1873-7889
出版年
2023-3
DOI
10.1016/j.hrmr.2022.100899
WOS学科分类
Management
学科领域
循证管理学
关键词
Artificial intelligence Organisational resources AI capability Human resource management Systematic review AI -employee collaboration