There and Back Again: Bleed from Extraordinary Experiences

Orazi, DC (通讯作者),Monash Univ, Mkt, 900 Dandenong Rd, Caulfield, Vic 3145, Australia.;van Laer, T (通讯作者),Univ Sydney, Narratol, Business Sch, Abercrombie Bldg H70, Sydney, NSW 2006, Australia.
2023-1-16
From reenactments to pilgrimages, extraordinary experiences engage consumers with frames and roles that govern their actions for the duration of the experience. Exploring such extraordinary frames and roles, however, can make the act of returning to everyday life more difficult, a process prior research leaves implicit. The present ethnography of live action role-playing explains how consumers return from extraordinary experiences and how this process differs depending on consumers' subjectivity. The emic term bleed captures the trace that extraordinary frames and roles leave in everyday life. The subjective tension between the extraordinary and the ordinary intensifies bleed. Consumers returning from the same experience can thus suffer different bleed intensities, charting four trajectories of return that differ in their potential for transformation: absent, compensatory, cathartic, and delayed. These findings lead to a transformative recursive process model of bleed that offers new insights into whether, how, and why consumers return transformed from extraordinary experiences with broader implications for experiential consumption and marketing.
JOURNAL OF CONSUMER RESEARCH
卷号:49|期号:5|页码:904-925
ISSN:0093-5301|收录类别:SSCI
语种
英语
来源机构
Monash University; University of Sydney
被引频次(WOS)
1
被引频次(其他)
1
180天使用计数
15
2013以来使用计数
23
EISSN
1537-5277
出版年
2023-1-16
DOI
10.1093/jcr/ucac022
WOS学科分类
Business
学科领域
循证经济学
关键词
extraordinary experience ethnography live action role-play bleed return transformation