Augmented reality in online retailing: a systematic review and research agenda

Kumar, H (通讯作者),Management Dev Inst, Gurgaon, India.
2022-4-27
Purpose - Augmented reality (AR) has received massive attention in online retail. Therefore, the paper aims to review the state-of-the-art literature on AR in online retailing, by identifying the antecedents, drives, outcomes, theoretical lenses, typology and methodological approaches. The study further aims to identify the critical avenues for future research. Design/methodology/approach - To advance the conceptual and managerial understanding of AR, the study synthesizes the literature through a systematic literature review approach by reviewing 53 articles. Findings - Several AR characteristics significantly influence utilitarian, hedonic, perceived risk and experiential value, ultimately resulting in a positive attitude, decision-making assistance and behavioural intentions, wherein customer experience (flow, spatial presence, mental imagery and immersion) plays amediating role in the process. The study also lists the top authors, articles, journals, countries, theories and methodology used. Originality/value - The study provides a comprehensive framework on consumer behaviour towards AR in online retailing. Further, the study proposes the future research agenda in the social side of AR, the dark side of AR, customer engagement, use of AR for experiential value and AR marketing domain.
INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT
卷号:50|期号:4|页码:537-559
ISSN:0959-0552|收录类别:SSCI
语种
英语
来源机构
Management Development Institute (MDI)
被引频次(WOS)
18
被引频次(其他)
18
180天使用计数
45
2013以来使用计数
119
EISSN
1758-6690
出版年
2022-4-27
DOI
10.1108/IJRDM-06-2021-0287
关键词
Augmented reality Retail Consumer behaviour Customer experience Systematic literature review
WOS学科分类
Business Management
学科领域
循证管理学 循证经济学