Differences between the formation of tourism purchase intention and the formation of actual behavior: A meta-analytic review

Li, CX (通讯作者),Nankai Univ, Coll Tourism & Serv Management, Tianjin 300350, Peoples R China.
2022-8
Tourists' purchase intention does not always lead to purchase behavior since there are significant differences in their influencing factors and mechanisms of formation. However, little research has examined and revealed these differences empirically. Through co-occurrence analysis of 345 tourists' consumption-related studies and a further quantitative meta-analysis of 198 quantitative studies, this research shows that the formation of purchase intention is a more rational process, which is influenced by external factors related to information and quality through trust and avoiding cognitive dissonance (internal factors). Whereas the formation of purchase behavior is highly associated with service and environmental factors and usually a result of emotional response and satisfaction (internal factors). Moreover, meta-analysis reveals safety is the most important factor influencing purchase intention, followed by price, and service environment is most influential for purchase behavior, followed by product packaging.
TOURISM MANAGEMENT
卷号:91
ISSN:0261-5177|收录类别:SSCI
语种
英语
来源机构
Nankai University
资助信息
Funding This work was supported by National Natural Science Foundation of China [number 72074126] , the Fundamental Research Funds for the Central Universities with the Nos. 63213022 and 63212130, and Tianjin Research Innovation Project for Postgraduate Students [number 2020YJSB017] .
被引频次(WOS)
6
被引频次(其他)
6
180天使用计数
54
2013以来使用计数
83
EISSN
1879-3193
出版年
2022-8
DOI
10.1016/j.tourman.2022.104527
学科领域
循证管理学
关键词
Purchase intention Purchase behavior Intention-behavior gap Co-occurrence analysis Meta-analysis
资助机构
National Natural Science Foundation of China(National Natural Science Foundation of China (NSFC)) Fundamental Research Funds for the Central Universities(Fundamental Research Funds for the Central Universities) Tianjin Research Innovation Project for Postgraduate Students
WOS学科分类
Environmental Studies Hospitality, Leisure, Sport & Tourism Management