In search of the Holy Grail in global virtual teams: The mediating role of satisfaction on performance outcomes

Gilli, K (通讯作者),Piazza Univ, Free Univ Bozen Bolzano, Fac Econ & Management, I-39100 Bolzano, Italy.
2022-7
Although the satisfaction-performance relationship has been well-established in the context of traditional faceto-face teams, prior research has largely overlooked the context of global virtual teams (GVTs). As the COVID-19 pandemic has given virtual teams a further boost and increased their relevance, it is unclear whether findings based on traditional teams are generalizable to GVTs. Our multilevel analysis, based on a sample of 2,756 participants working in 689 teams, examines the relationship between satisfaction and both individual and team performance in GVTs. Our results show that increased individual satisfaction with the team's effort and performance is negatively associated with individual performance in GVTs. In contrast, average satisfaction within the team leads to higher team and individual performance. The results show that satisfaction positively mediates the effects of team motivation and technical expertise, and negatively mediates the effect of conflict and individual and team performance. Our study contributes to the Holy Grail-literature by extending the satisfaction-performance relationship to the contemporary setting of GVTs and enriches the current literature by examining the mechanisms contributing to high individual performance in GVTs.
JOURNAL OF BUSINESS RESEARCH
卷号:146|页码:325-337
ISSN:0148-2963|收录类别:SSCI
语种
英语
来源机构
Free University of Bozen-Bolzano; University of Pavia; University of North Carolina; University of North Carolina Greensboro
被引频次(WOS)
1
被引频次(其他)
1
180天使用计数
17
2013以来使用计数
25
EISSN
1873-7978
出版年
2022-7
DOI
10.1016/j.jbusres.2022.03.056
WOS学科分类
Business
学科领域
循证经济学
关键词
Multicultural teams Team performance Trust Motivation Technical expertise Cultural intelligence