Managing Covid-19 pandemic and supply chain disruptions through employee attitude: A cross-country analysis based on the transtheoretical model

Ndubisi, NO (通讯作者),Qatar Univ, Coll Business Econ, Doha, Qatar.
2022-12
In this paper, we examine the attitudinal changes and processes regarding Covid-19 guidelines through the lens of the Transtheoretical Model (TTM) among 932 employees in organisations within the emerging markets of China and Qatar, and the implications for the management of operations and supply chain disruptions. Exploratory and confirmatory factor analysis, and hierarchical multiple regression were conducted to validate our measures, confirm model fit, and verify the proposed hypotheses. Our findings reveal that attitude towards the guidelines differ between Chinese and Qatari samples, significantly stronger among the Chinese sample. The TTM dimensions explain a considerable amount of variance in attitude and self-efficacy. Self-efficacy further explains attitudinal changes. Firms should actively source and provide useful and accurate information about COVID 19, including pathological characteristics, propagation, prevention measures, and treatment. Besides, firms should promote the importance of following the guidelines, leaders should set examples, and encourage and empower employees to do so. With the right employee attitude and behavior, firms can manage pandemic-related disruptions within the organization and the supply chain.
OPERATIONS MANAGEMENT RESEARCH
卷号:15|期号:3-4|页码:1096-1114
ISSN:1936-9735|收录类别:SSCI
语种
英语
来源机构
Qatar University; Xidian University; University of Lincoln; Griffith University
被引频次(WOS)
1
被引频次(其他)
1
180天使用计数
3
2013以来使用计数
13
EISSN
1936-9743
出版年
2022-12
DOI
10.1007/s12063-021-00234-8
WOS学科分类
Management
学科领域
循证管理学
关键词
Supply chain disruption Pandemic Covid-19 Employee attitude Transtheoretical model Self-efficacy Emerging markets