Fake it till you make it with your boss? Surface acting in interactions with leaders

Hu, XX (通讯作者),West Virginia Univ, Dept Management, Morgantown, WV 26506 USA.
2022-7-4
Due to its influence on important workplace outcomes, surface acting has drawn increasing attention from researchers in recent years. Most of the research in this area has focused on employees' interactions with individuals external to the organization, such as customers and clients. With the current study, we contribute to and extend the literature by focusing on employees' leader-directed surface acting and examining how leader-directed surface acting (i.e., faking positive emotions and suppressing negative emotions in interactions with one's leader) relates to leader ratings of employee task performance. Data collected from 414 employees and 103 leaders showed that employees' faking positive emotions in interactions with leaders was positively associated with employee withdrawal, but withdrawal was not significantly related to leader-rated task performance. In addition, male employees' suppressing negative emotions in interactions with leaders was positively associated with leaders' communication satisfaction, which was, in turn, positively related to leader-rated task performance. Yet, similar effects were not found for female employees. Theoretical and practical study implications are discussed.
EUROPEAN JOURNAL OF WORK AND ORGANIZATIONAL PSYCHOLOGY
卷号:31|期号:4|页码:596-609
ISSN:1359-432X|收录类别:SSCI
语种
英语
来源机构
West Virginia University; Wilfrid Laurier University; Old Dominion University; Shanghai University
被引频次(WOS)
0
被引频次(其他)
0
180天使用计数
4
2013以来使用计数
11
EISSN
1464-0643
出版年
2022-7-4
DOI
10.1080/1359432X.2021.2017887
学科领域
循证管理学
关键词
Leader-directed surface acting faking positive emotions suppressing negative emotions leader-rated task performance gender
WOS学科分类
Psychology, Applied Management