Remote work video meetings: Workers' emotional exhaustion and practices for greater well-being

Johnson, BJ (通讯作者),2820 Selwyn Ave,Suite 801, Charlotte, NC 28211 USA.
2022-8
Meeting science literature provides a foundation for understanding workplace meetings as a source of stress. However, a new form of worker stress, Zoom fatigue, quickly emerged during the COVID-19 pandemic when organizations rapidly adopted video meetings for remote work-from-home. We sought to understand workers' perceptions about video meeting experiences and how they relate to their sense of emotional exhaustion. Additionally, we were curious about what workers might see as ways to make video meetings less tiring and more beneficial. These insights could inform practical solutions for leaders and organizations to reduce the stress and resulting emotional fatigue related to video meetings. This mixed-methods study, based on survey data collected in August 2020 from 345 workers at a cross-section of U.S.-headquartered organizations, provides evidence of worker experiences related to video meeting stress. The quantitative and qualitative results show that workers feel psychologically depleted by video meeting load, an excess of load needed to do their job, video meetings that are not beneficial to them, video meetings that conflict with the time and energy needed to perform their other job responsibilities and fulfill their home responsibilities, and the perceived necessity to surface act. The data show these factors relate to diminished well-being in the form of emotional exhaustion. Participants' qualitative responses corroborate the results and suggest supportive practices related to planning and inclusion and supportive interaction that can ease video meeting exhaustion.
GERMAN JOURNAL OF HUMAN RESOURCE MANAGEMENT-ZEITSCHRIFT FUR PERSONALFORSCHUNG
卷号:36|期号:3|页码:380-408
ISSN:2397-0022|收录类别:SSCI
语种
英语
被引频次(WOS)
0
被引频次(其他)
0
180天使用计数
16
2013以来使用计数
26
EISSN
2397-0030
出版年
2022-8
DOI
10.1177/23970022221094532
学科领域
循证管理学
关键词
Autonomy emotional exhaustion employee experience leadership meeting norms and practices social support stress surface acting video meetings well-being
WOS学科分类
Psychology, Applied Management