Understanding the factors influencing the implementation of participatory interventions to improve care coordination. An analytical framework based on an evaluation in Latin America

2020
Healthcare coordination is considered key to improving care quality. Although participatory action research (PAR) has been used effectively to bridge the gap between evidence and practice in other areas, little is known about the key success factors of its use in healthcare organizations. This article analyses the factors influencing the implementation of PAR interventions to improve clinical coordination from the perspective of actors in public healthcare networks of Brazil, Chile, Colombia, Mexico and Uruguay. A qualitative, descriptive-interpretative study was conducted in each country's healthcare network. Focus groups and semi-structured individual interviews were conducted to a criterion sample of: local steering committee (LSC) (29), professional platform (PP) (28), health professionals (49) and managers (28). Thematic content analysis was conducted, segmented by country and themes. The PAR process led by the LSC covered the return of baseline results, selection of problems and interventions and design, implementation and adjustment of the intervention, with PP. Interventions were implemented to improve communication and clinical agreement between primary and secondary care. Results reveal that contextual factors, the PAR process and the intervention's content influenced their implementation, interacting across time. First, institutional support providing necessary resources, and professionals' and managers' willingness to participate, emerge as contextual pivotal factors, influenced by other factors related to: the system (alignment with policy and political cycle), networks (lack of time due to work overload and inadequate working conditions) and individuals (not knowing each other and mutual mistrust). Second, different characteristics of the PAR process have a bearing, in turn, on institutional support and professionals' motivation: participation, flexibility, consensual decision-making, the LSC's leadership and the facilitating role of researchers. Evidence is provided that implementation through an adequate PAR process can become a factor of motivation and cohesion that is crucial to the adoption of care coordination interventions, leading to better results when certain contextual factors converge.
HEALTH POLICY AND PLANNING
页码:962-972|卷号:35|期号:8
ISSN:0268-1080
收录类型
SSCI
发表日期
2020
学科领域
循证公共卫生
国家
西班牙
语种
英语
DOI
10.1093/heapol/czaa066
其他关键词
NETWORKS
EISSN
1460-2237
资助机构
European Union's Seventh Framework Program (FP7/2007-2013); European Commission Seventh Framework Programme (FP7/2007-2013) [305197]
资助信息
The authors are most grateful to the LSC, PP, professionals and managers of the networks and research fellows who participated in the study and generously shared their effort, time and opinions, thereby making it possible. Our sincere thanks are also given to Soledad Barria for her reflections throughout the project. We thank Kate Bartlett for her help with the English version of this article and the European Union's Seventh Framework Program (FP7/2007-2013) for the funding. The research leading to these results, the EquityLA II project, received funding from the European Commission Seventh Framework Programme (FP7/2007-2013) under grant agreement number 305197.
被引频次(WOS)
2
被引更新日期
2022-01
来源机构
Universidad de Chile Universidad del Rosario Universidad de la Republica, Uruguay Instituto de Medicina Integral Professor Fernando Figueira (IMIP) Universidad Veracruzana Institute of Tropical Medicine (ITM)
关键词
Care coordination care integration integrated delivery systems participatory action research health services research qualitative research implementation science physicians Latin America