Purchase decision regret: Negative consequences of the Steadily Increasing Discount strategy

2017
The Steadily Increasing Discount pricing strategy pits product scarcity against a future discount and forces consumers to make a choice between cost savings and the potential risk of missing the purchase opportunity. Dual non-student samples provide insight into the regret associated with this decision. The first study finds that product scarcity increases both action regret (purchase) and inaction regret (non-purchase) while the level of discount only influences inaction regret. In study two, the individual characteristics of materialism and price consciousness both impact the decision to buy, only materialism influences purchase decision regret. Theoretically, the results reverse the omission bias, demonstrating that regret from inaction is more salient than regret from action in this purchase situation. The studies underscore the high-risk, high-reward nature of multi period pricing for managers. While firms control product availability and discount levels, they cannot control their customers' personality traits. Therefore, they should make every effort to understand their customers before embarking on such a strategy. (C) 2017 Published by Elsevier Inc.
JOURNAL OF BUSINESS RESEARCH
页码:201-208|卷号:76
ISSN:0148-2963
收录类型
SSCI
发表日期
2017
学科领域
循证经济学
国家
美国
语种
英语
DOI
10.1016/j.jbusres.2017.01.002
其他关键词
OMISSION BIAS; PRICE PROMOTION; CONSUMER; MATERIALISM; PERCEPTIONS; PERSPECTIVE; IMPACT; VALUES; ALTERNATIVES; NONRESPONSE
EISSN
1873-7978
被引频次(WOS)
11
被引更新日期
2022-01
来源机构
Ohio University Rochester Institute of Technology University of Alabama System University of Alabama Tuscaloosa
关键词
Regret Scarcity Discount Omission bias Expected utility Retail