Sentiment analysis in hospitality and tourism: a thematic and methodological review

Mehraliyev, F (通讯作者),Open Univ Hong Kong, Lee Shau Kee Sch Business & Adm, Kowloon, Hong Kong, Peoples R China.
2022-1-3
Purpose This study aims to conduct a systematic review and critically analyze the sentiment analysis literature in hospitality and tourism from methodological (data sets and analyzes) and thematic (topics, theories, key constructs and their relationships) perspectives. Design/methodology/approach Qualitative thematic review and quantitative systematic review were performed on 70 papers obtained from hospitality and tourism categories of two databases, namely, Web of Science and Scopus. Findings A total of 5 topics and 27 sub-topics were identified and the major theme is market intelligence. Sentiment variables were investigated not only as independent but also as dependent variables. The customer rating is the most investigated dependent variable, whereas moderators and mediators were rarely tested. Most reviewed studies did not use theory. The findings from the methodological review show that analysis of big data was rare. Moreover, testing the performance of sentiment analyzes was uncommon, and only one paper tested the performance of aspect/feature extraction. Research limitations/implications This study extends prior review studies by providing a comprehensive view of how knowledge and methodologies of sentiment analysis have developed. The identified themes and key constructs serve as a solid base for future knowledge advancement. Future research directions on sentiment analysis are also provided. Originality/value To the best of the authors' knowledge, this study is the first comprehensive methodological and thematic review of sentiment analysis in hospitality and tourism. Based on the identified findings, the authors propose several directions for future research.
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
卷号:34|期号:1|页码:46-77
ISSN:0959-6119|收录类别:SSCI
语种
英语
来源机构
Hong Kong Metropolitan University; State University System of Florida; University of Florida
资助信息
The author(s) disclosed receipt of the following financial support for the research, authorship or publication of this article: This work was supported by the Institute of International Business and Governance, with the substantial support of a grant from the Research Grants Council of the Hong Kong Special Administrative Region, China (UGC/IDS 16/17).
被引频次(WOS)
16
被引频次(其他)
16
180天使用计数
20
2013以来使用计数
65
EISSN
1757-1049
出版年
2022-1-3
DOI
10.1108/IJCHM-02-2021-0132
学科领域
循证管理学
关键词
Literature review Sentiment analysis Systematic review Methodological review Thematic review
资助机构
Institute of International Business and Governance Research Grants Council of the Hong Kong Special Administrative Region, China(Hong Kong Research Grants Council)
WOS学科分类
Hospitality, Leisure, Sport & Tourism Management