Work Engagement and Patient Quality of Care: A Meta-Analysis and Systematic Review

Lai, AY (通讯作者),NYU, Sch Global Publ Hlth, 708 Broadway,7th Floor, New York, NY 10003 USA.
2022-6
Past research has demonstrated that work engagement among health care professionals influences patient quality of care. There is, however, no estimate of the strength of this relationship, and existing reviews have not always explained conflicting findings. We conduct a meta-analysis and review of 25 articles, and find a small to medium mean effect size (r = .26, p < .01) for the positive association between engagement and quality of care. Moderator analyses on five factors (type, data source, level of analysis of the quality of care measure, profession, and work engagement measure) indicate that only data source is significant, providing preliminary evidence that the relationship is stronger if quality of care is measured via self-assessments. Although a more consistent conceptualization of quality of care is needed to better determine its association with work engagement, our findings suggest that work engagement is as important as burnout in predicting quality of care.
MEDICAL CARE RESEARCH AND REVIEW
卷号:79|期号:3|页码:345-358
ISSN:1077-5587|收录类别:SCIE
语种
英语
来源机构
New York University
被引频次(WOS)
8
被引频次(其他)
8
180天使用计数
6
2013以来使用计数
18
EISSN
1552-6801
出版年
2022-6
DOI
10.1177/10775587211030388
学科领域
循证公共卫生
关键词
engagement quality of care meta-analysis review
WOS学科分类
Health Care Sciences & Services Health Policy & Services