Emotional intelligence (EI) research in the construction industry: a review and future directions

Kukah, AS (通讯作者),Western Sydney Univ, Sch Engn Design & Built Environm, Sydney, NSW, Australia.
2022-12-7
Purpose As a crucial soft skill for achieving project success, emotional intelligence (EI) remains an interesting, relevant and emerging research area which requires more researches in the construction industry. This study presents a review of existing studies on EI in the construction industry. Design/methodology/approach A search of literature was conducted in the Scopus academic database leading to a retrieval of 146 articles. All the articles were subjected to content analysis where 48 articles were accepted to address the research objectives. Findings The outcome revealed the topmost critical competencies in EI for construction professionals include: strong assertiveness with firmness in decision-making, strong leadership abilities, coherent team-building traits, strong conflict resolution and high self-control amid provocation. Further, the key contributions of EI to the construction industry were discovered as: increased personal and project performance, inspired leadership, built capacity against stress, improved communication skills and increased confidence within project practitioners. Practical implications The study contributes to the stimulation of an in-depth knowledge in managing construction professionals, the society and further studies in this research area. Originality/value Critical EI competencies of the key stakeholders of the construction projects are provided to guide practice to improve project successes.
ENGINEERING CONSTRUCTION AND ARCHITECTURAL MANAGEMENT
卷号:29|期号:10|页码:4267-4286
ISSN:0969-9988|收录类别:SCIE
语种
英语
来源机构
Western Sydney University
被引频次(WOS)
5
被引频次(其他)
5
180天使用计数
9
2013以来使用计数
28
EISSN
1365-232X
出版年
2022-12-7
DOI
10.1108/ECAM-05-2021-0414
学科领域
循证管理学
关键词
Emotional intelligence Construction industry Systematic review Critical competencies
WOS学科分类
Engineering, Industrial Engineering, Civil Management