Social distancing, trust and post-COVID-19 recovery

Kim, YR (通讯作者),Univ Surrey, Sch Hospitality & Tourism Management, Fac Arts & Social Sci, Guildford GU2 7XH, Surrey, England.
2022-2
With the tourism and hospitality sector reopening post-lockdown of COVID-19, the recovery of customers' purchase intentions is essential to reboot the sector. This study aims to examine the relationship between social distancing measures and purchase intentions in the UK's restaurant and hotel sectors using a propensity score weighting experimental design method. The findings suggest that the impact of social distancing measures on purchase intentions is mediated by the trust in the targeted restaurant and hotel. Risk tolerance significantly moderates the influence of social distancing measures on trust; (non-) cash promotions have an insignificant impact on purchase intentions. The introduction of the propensity score weighting scheme addresses the endogeneity caused by the sampling bias in non-probability sampling experiment studies.
TOURISM MANAGEMENT
卷号:88
ISSN:0261-5177|收录类别:SSCI
语种
英语
来源机构
University of Surrey
被引频次(WOS)
15
被引频次(其他)
15
180天使用计数
14
2013以来使用计数
101
EISSN
1879-3193
出版年
2022-2
DOI
10.1016/j.tourman.2021.104416
学科领域
循证管理学
关键词
Social distancing measures Purchase intention Trust Promotion Experimental design Propensity score weighting
WOS学科分类
Environmental Studies Hospitality, Leisure, Sport & Tourism Management