Deep learning in hospitality and tourism: a research framework agenda for future research

Essien, A (通讯作者),Univ Bristol, Sch Management, Bristol, Avon, England.
2022-11-1
Purpose This study aims to provide a systematic review of the existing literature on the applications of deep learning (DL) in hospitality, tourism and travel as well as an agenda for future research. Design/methodology/approach Covering a five-year time span (2017-2021), this study systematically reviews journal articles archived in four academic databases: Emerald Insight, Springer, Wiley Online Library and ScienceDirect. All 159 articles reviewed were characterised using six attributes: publisher, year of publication, country studied, type of value created, application area and future suggestions (and/or limitations). Findings Five application areas and six challenge areas are identified, which characterise the application of DL in hospitality, tourism and travel. In addition, it is observed that DL is mainly used to develop novel models that are creating business value by forecasting (or projecting) some parameter(s) and promoting better offerings to tourists. Research limitations/implications Although a few prior papers have provided a literature review of artificial intelligence in tourism and hospitality, none have drilled-down to the specific area of DL applications within the context of hospitality, tourism and travel. Originality/value To the best of the authors' knowledge, this paper represents the first theoretical review of academic research on DL applications in hospitality, tourism and travel. An integrated framework is proposed to expose future research trajectories wherein scholars can contribute significant value. The exploration of the DL literature has significant implications for industry and practice, given that this, as far as the authors know, is the first systematic review of existing literature in this research area.
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
卷号:34|期号:12|页码:4480-4515
ISSN:0959-6119|收录类别:SSCI
语种
英语
来源机构
University of Bristol
被引频次(WOS)
1
被引频次(其他)
1
180天使用计数
30
2013以来使用计数
40
EISSN
1757-1049
出版年
2022-11-1
DOI
10.1108/IJCHM-09-2021-1176
学科领域
循证管理学
关键词
Hospitality management Tourism research Deep learning Tourism management Machine learning Systematic literature review (SLR)
WOS学科分类
Hospitality, Leisure, Sport & Tourism Management